CT

Stay in the know. Turn on desktop notifications.

Turn on

CoxOne

Activity

99+

146 new activities

Chat

5

5 chats with new messages

Teams

Calendar

Calls

Apps

Chat

Recent

Charlie12:10 PM
At 12:10 PM

I understand you are trying to upload an attachment, but I don't support them in thi…

HRD Mobile Party!11:33 AM
At 11:33 AM

Maleski, Melinda: 436-054498602 PayAsYouGig ION V PIF

East Coast, Beast Coast10:44 AM
At 10:44 AM

Chu, Dale: You're welcome

CELL'S ANGELS9:46 AM
At 9:46 AM

Holmes, Donte: my pleasure

Mobile Sales Effectiveness: CMPP & Device Financing (virtual)6/19
On 6/19

Watkins, Elizabeth: 132-034881104 mobile pay as you gig ion v no ins convergent
📷 GIF

Johnson, Derrick (CCI-Virginia)6/17
On 6/17

that the daily one , used for scorecard . to log in log in as Guest and then filter …

Chu, Dale (CCI-Virginia)6/17
On 6/17

The order is pending

Holmes, Donte (CCI-Atlanta)6/13
On 6/13

Your Request #: KSR000014231460 this is the ticket number for your adjusted lunch ti…

Singh, Anjali (CCI-Atlanta-HCL)6/11
On 6/11

Anytime! 🙂

Sharma, Jyoti (CCI-Atlanta-HCL)6/11
On 6/11

You: VPN keeps going down

Barnett, Samuel (CCI-Virginia)6/11
On 6/11

You: OK!

Dass, Rashmi (CCI-Atlanta-HCL)6/11
On 6/11

Thanks for sharing

Rohrbaugh, Paul (CCI-Atlanta-HCL)6/10
On 6/10

ok, do you think it was an outage in your area before causing it?

Pathania, Sahil (CCI-HCL)6/7
On 6/7

This is regarding your issue for "[email-masked]".

Pathak, Harshit (CCI-Atlanta-HCL)6/7
On 6/7

They will contact you soon.

DellaVecchio, Sarah (CCI-Virginia)6/7
On 6/7

feel better!

Reid, James (CCI-Central Region)6/7
On 6/7

share

5/29/24 training class5/30
On 5/30

Harrison, Sherrill: so did someone say you have been doing my sales for me?

Lopez, Anthony (CCI-Southwest)5/30
On 5/30

Hello

Buckley, Sean (CCI-Virginia)5/28
On 5/28

ok going to need to add it again

Dennis, Robert (CCI-Virginia)5/24
On 5/24

You're welcome 🙂

Dixit, Chetan (CCI-Atlanta-HCL)5/22
On 5/22

Hi

Mobile Competitive Toolkit Snack & Chat (VIRTUAL)5/22
On 5/22

Wallace, Alix: Happy Wednesday, All!

Harrison, Sherrill (CCI-Virginia)5/21
On 5/21

No worries, thanks!

Rattler, Kim (CCI-Virginia)5/21
On 5/21

You: Thank you Renita!

Money Mavericks Team huddle5/21
On 5/21

Osuna, Maria: have to reboot for vpn

PD, Siril (CCI-Atlanta-HCL)5/18
On 5/18

Good to hear. Thank you for the update. I will close the ticket from my end

Cresta Training- Mandatory!5/17
On 5/17

Leslie, Janaya: Thank you!

Pila, Anais (CCI-Southwest)5/16
On 5/16

hi

Damone, Nicholas (CCI-Southwest)5/16
On 5/16

Hi

McCaney, David (CCI-Southwest)5/16
On 5/16

hey

East, Shawn (CCI-Virginia)5/14
On 5/14

you are a scholar and a gentleman Thomas thanks for the generous compliments to a NO…

Jacque, Andres (CCI-Virginia)5/14
On 5/14

You: https://www.cox.com/content/dam/cox/business/documents/Self-install/CB-Self-Install-…

Rowe, Renita (CCI-Virginia)5/11
On 5/11

Hey Thomas, just checking on you because you've been on your call going on 30 mins. …

Money Mavericks Team meeting5/8
On 5/8

Lacuesta, Dinnisio: i just got kicked out the game

Jezek, Tony (CCI-Southwest)5/4
On 5/4

hi

Money Maverick Huddle [In-person]5/2
On 5/2

Holmes, Donte: that look Ryan had on his face lol

MonSTARS!5/1
On 5/1

Tone, Ragan (CCI-Central Region)4/30
On 4/30

Your PTO again today?

has context menu

You were mentioned.

SMS chat.

Unread message.

Last message:

Group chat.

Meeting Chat.

Chat.

You're starting a new conversation..

This chat is muted.

You can't send messages because you are not a member of the chat.

Charlie

Chat

About

About

Has context menu

This is a card message. by Charlie

Charlie

3/22 2:57 PM

Ok, I've re-drafted your comment for ticket

RITM2005661: going to unplug phone and reset it...

Review your comment

AVAYA still down will not load Request Submitted Successfully

Ref. Number: RITM2005661

Requested For: Thomas Coates

Summary: General Request

Description:

This request is intended to be used when you cannot find an appropriate request elsewhere. If you can find an appropriate request elsewhere, please use it, so that we can address your request more quickly.

Created Time

2024-03-21

17:44:57Request Submitted Successfully

Ref. Number: RITM2005661

Requested For: Thomas Coates

Summary: General Request

Description:

This request is intended to be used when you cannot find an appropriate request elsewhere. If you can find an appropriate request elsewhere, please use it, so that we can address your request more quickly.

Created Time

2024-03-21

17:44:57

AVAYA still down will not load Request Submitted Successfully

Ref. Number: RITM2005661

Requested For: Thomas Coates

Summary: General Request

Description:

This request is intended to be used when you cannot find an appropriate request elsewhere. If you can find an appropriate request elsewhere, please use it, so that we can address your request more quickly.

Created Time

2024-03-21

17:44:57Request Submitted Successfully

Ref. Number: RITM2005661

Requested For: Thomas Coates

Summary: General Request

Description:

This request is intended to be used when you cannot find an appropriate request elsewhere. If you can find an appropriate request elsewhere, please use it, so that we can address your request more quickly.

Created Time

2024-03-21

17:44:57

Send your comment and re-open the ticket?

Yes

No, modify

Cancel

This is a card message. by Charlie

Charlie

3/22 2:57 PM

Ok, I've re-opened ticket RITM2005661. A member of the team will be back to assist you.

Why do you want to re-open?

Add Reason

This is a card message. by Charlie

Charlie

3/22 2:57 PM

Ok, I've re-opened ticket RITM2005661. A member of the team will be back to assist you.

Why do you want to re-open?

Add Reason

This is a card message. by Charlie

Charlie

3/22 2:57 PM

Ok, I've re-opened ticket RITM2005661. A member of the team will be back to assist you.

Why do you want to re-open?

Add Reason

March 26

This is a card message. by Charlie

Charlie

3/26 11:09 AM

Hi Thomas,

Charlie here. Today, I want to show you how to retire Teams that have run their course. If you are done actively using a team for a particular project, Archive it.

1. Select Teams on the left to see the list of your teams.

2. Click the three dots at the top and choose Manage Teams.

3. In the list, find the name of the Team you want to archive, click the three dots, and choose Archive team.

4. To prevent people from editing the content in the SharePoint site, select Make the SharePoint site read-only for team members (team owners will still be able to edit this content).

Archiving moves teams out of our way but keeps them available to us. Team owners can bring them back if we need them. See how at Archive or restore a team.

Good to know!

I already know!

Not Helpful

April 1

This is a card message. by Charlie

Charlie

4/1 10:07 AM

Hi Thomas,

Charlie here, and I have an exciting new tool I think you’ll love. Do you feel overwhelmed by information overload? Let Microsoft Copilot Search be your guide!

• Copilot Search is the enterprise-approved AI chatbot with commercial data protection to ensure that anyone outside Cox does not save, access, or use business data.

• Review this CoxOne article to learn how Copilot Search will help you unlock creativity and productivity while you work.

Good to know!

Not helpful

April 2

This is a card message. by Charlie

Charlie

4/2 11:11 AM

Hi Thomas,

It’s me, Charlie, with another exciting Tip! Have you ever worked for hours on a document, spreadsheet, or presentation only to accidentally delete its contents? Word, PowerPoint, and Excel all have Version History, which allows you to view and restore files saved in OneDrive or SharePoint.

Click here to learn how Version History helps you see what changes have been made, compare different versions, or restore your desired version.

Good to know!

I already know!

Not Helpful

April 5

Having internet connectivity issues, not ab... by Coates, Thomas (CCI-Virginia)

4/5 12:41 PM

Coates, Thomas (CCI-Virginia)

Having internet connectivity issues, not able to login to ICE and Mainpage

This is a card message. by Charlie

Charlie

4/5 12:41 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

📝 RECOMMENDED FORMS

1 - Report an Issue

I found Wi-Fi here.

Complete a form

📖 RELEVANT ANSWERS

2 - Troubleshooting Steps for Connectivity Issues:

3 - My connectivity is poor.

4 - I am not able to connect to my internet in Solution center.

View answers

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

Help by Coates, Thomas (CCI-Virginia)

4/5 12:41 PM

Coates, Thomas (CCI-Virginia)

Help

This is a card message. by Charlie

Charlie

4/5 12:41 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

4/5 12:46 PM

Ok, let me help you file a ticket.

Review your issue

Having internet connectivity issues, not able to login to ICE and Mainpage

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

Went into AUX LAN/PC Teams help request sen... by Coates, Thomas (CCI-Virginia)

4/5 12:48 PM

Coates, Thomas (CCI-Virginia)

Went into AUX LAN/PC Teams help request sent to MSTeams Charlie regarding:[12:33 PM] Coates, Thomas (CCI-Virginia)

Having internet connectivity issues, not able to login to ICE and Mainp

This is a card message. by Charlie

Charlie

4/5 12:48 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

💬 CONTINUE SUBMITTING TICKET

1 - Submit the above ticket

Submit ticket

📝 RECOMMENDED FORMS

2 - Report an Issue

I found Wi-Fi here.

3 - Repair MS Teams

Repair MS Teams initiated by Charlie via Nexthink

Complete a form

📖 RELEVANT ANSWERS

4 - Troubleshooting Steps for Connectivity Issues:

View answer

This is a card message. by Charlie

Charlie

4/5 12:48 PM

Review your issue

Having internet connectivity issues, not able to login to ICE and Mainpage — Went into AUX LAN/PC Teams help request sent to MSTeams Charlie regarding:[12:33 PM] Coates, Thomas (CCI-Virginia)

Having internet connectivity issues, not able to login to ICE and Mainp

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

Got it, working on it... by Charlie

Charlie

4/5 12:48 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

4/5 12:48 PM

Ticket submitted successfully to IT. I'll keep you updated.

INC10393005: Having internet connectivity issues, not able to login to ICE and Mainpage — Went into AUX LAN/PC Teams help request sent to MSTeams Charlie regarding:[12:33 PM] Coates, Thomas (CCI-Virginia) Having internet connectivity issues, not able to login to ICE...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

This is a card message. by Charlie

Charlie

4/5 12:57 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10393005: Having internet connectivity issues, not able to login to ICE and Mainpage — Went into AUX LAN/PC Teams help request sent to MSTeams Charlie regarding:[12:33 PM] Coates, Thomas (CCI-Virginia) Having internet connectivity issues, not able to login to ICE...

Status: In Progress

Assignee: Apurva Pathak

Latest activity:

Ayushi Singh | Apr. 05, 2024 - 12:56 PM EDT

Hi, We have assigned your ticket to ITHelp - Service Desk support group for further assistance and the team will connect with you or update you as soon as possible with the latest progress on the ticket. Regards IT-Help Team Read all comments...

2 comments · Updated Apr. 05, 2024 - 12:56 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

Seems to be working, just launched Avaya Su... by Coates, Thomas (CCI-Virginia)

4/5 1:00 PM

Coates, Thomas (CCI-Virginia)

Seems to be working, just launched Avaya Successfully

Got it, working on it... by Charlie

Charlie

4/5 1:00 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

4/5 1:00 PM

✔ I've marked INC10393005 as closed

Re-open issue

April 9

This is a card message. by Charlie

Charlie

4/9 11:04 AM

Hi Thomas,

Tick, tick tick … the clock is fast approaching April 30. Have you finished entering your goals in Workday? I, Charlie, am here to help!

Clear goals that map to our Company Goals and 10-year Strategy provide clarity to our work, helping you focus on what you need to accomplish to make big contributions for the business and our customers. And while you’re at it, it’s a great time to revisit your development plan and career profile and refresh them, too. Ask me:

• How do I enter goals in Workday?

• What are Empowered People principles in action?

• How do I complete my career profile in Workday?

• How do I update my development plan?

NOTE: if you’re an employee in a customer-facing role (i.e., frontline call center, field ops, retail), contact your leader for specific guidance on goal setting.

Good to know!

I already know that!

Not Helpful

April 16

This is a card message. by Charlie

Charlie

4/16 11:03 AM

Hi Thomas,

Charlie here. Today, I want to help you reduce the number of messages in your Outlook mail folders. Try the Conversation Clean-up Button. It's like a digital broomstick sweeping away redundant messages, leaving your inbox tidy and well-organized. The magic lies in identifying and removing duplicate email messages within a conversation thread.

1. Select the conversation or thread you want to clean up.

2. Choose Clean Up Conversation on the Outlook ribbon's Home tab.

3. Click the arrow to see the options as pictured below.

Good to know!

I already know that!

Not Helpful

April 17

This is a card message. by Charlie

Charlie

4/17 2:31 PM

Hi Thomas,

It’s me, Charlie! In today’s digital age, passwords are the first line of defense in protecting sensitive information from cyber threats, and I want to ensure you know all the rules for resetting your Cox password.

1. Your network password expires every 90 days, but don’t worry—you’ll receive an email reminder and a message from me 12 days before it expires.

2. You must use the CoxPass Self-Service reset tool to ensure your network and ICOMS passwords stay in sync. NEVER CHANGE YOUR PASSWORD IF PROMPTED BY ANOTHER METHOD.

3. Click here for the network password guide.

Below are the password complexity requirements to help you successfully choose a new password:

• Must be 8 – 10 characters in length

• Must contain three of the following to meet password complexity requirement:

o Upper case letters (A-Z)

o Lowercase letters (a-z)

o Numbers (0-9)

o Special characters are limited to @ $ # _

• Certain password combinations are blocked because they are not considered secure (examples: test, temp, pass, Cox, CCI, cable, internet, etc.).

• Passwords cannot contain three or more characters from your username/network ID.

• Passwords cannot start with a number.

• DO NOT reuse passwords. Your new password must not match any of the prior 12 used passwords.

Good to know!

I already know that!

Not Helpful

April 23

This is a card message. by Charlie

Charlie

4/23 11:02 AM

Hi Thomas,

Charlie here, and boy, oh boy, do I have a green thumb when it comes to cultivating your career! Check out the brand-new Grow with Us site for a combination of training sessions, mentorship opportunities, strategic career planning advice, and more – all created with you in mind. Our goal at Cox is to enrich your life by cultivating a culture of continuous learning and development, whether you want to grow deeper roots in place or pursue new heights and career advancement opportunities.

Ask me:

· What is ConnectHub?

· What is SkillsHub?

· How can I find a mentor?

· How can I get career advice?

Yep, just call me Farmer Charlie and see what you’ll get. I’m always rooting for you!

Good to know!

I already know that!

Not Helpful

April 30

This is a card message. by Charlie

Charlie

4/30 11:16 AM

Hi Thomas,

Charlie here, and I have a fun tip for you today. Do you ever work in Office365 applications and wonder how to do something or can’t find the button you are looking for? Don’t leave the application to go looking; use the search bar included with every O365 application.

The search bar is like a detective, helping you find what you want. It is located at the top of the screen above the command ribbon. Type what you’d like to do, hit enter, and voila! Results are displayed in a dropdown menu.

Check out this video to see it in action.

Good to know!

I already know!

Not helpful

May 7

This is a card message. by Charlie

Charlie

5/7 10:01 AM

Hi Thomas,

Charlie here. Today, I want to remind you of all the available ITHelp support options.

If you need a quick fix, a self-service option like me, Charlie, will get you up and running fast. Call ITHelp at 800-637-3545 or chat with a live agent if you have a tricky tech issue.

All Support Options:

• Charlie Cox's helpful virtual IT bot. He will help you find answers to common IT issues.

• ITHelp Web Portal will provide self-service tools, quick fixes, and the ability to report issues and submit requests.

• Live Chat is available from 8 am - 8 pm ET

• Call ITHelp 800-637-3545 24/7

• IT Resource Hub is your one-stop shop for all the technology support available.

• IT Support Guidebook is designed to help you know how to get support while working in the office or remotely and who your technician is.

• SmartLockers are designed for same-day hardware pickup or exchanges, so you get on your way and back to work faster. ITHelp will direct you to a SmartLocker when needed.

Although the workplace has changed significantly over the past few years, you have IT support options regardless of where you work.

Good to know!

I already know!

Not helpful

May 14

This is a card message. by Charlie

Charlie

5/14 11:04 AM

Hi Thomas,

Charlie here. May is Mental Health Month, and we encourage everyone to “Make Time for Mental Health” by exploring Cox resources and webinars that dive into critical topics like managing anxiety, addressing loneliness, battling substance misuse, finding caregiver support, and mental health awareness at work. Visit Cox Impact to view them all.

Ask me anytime:

• Does Cox provide no-cost counseling?

• Do you have any tips on managing stress?

• How do I get mental health support for my child?

• How can I learn about managing depression at work?

View a complete listing of what’s available on InsideCox.com/mentalhealth.

Looking for a quick overview to share with family? Check out the easy-to-scan Mental Health Toolkit.

Good to know!

I already know!

Not helpful

May 18

internet down ice intermittent  by Coates, Thomas (CCI-Virginia)

5/18 1:03 PM

Coates, Thomas (CCI-Virginia)

internet down ice intermittent

This is a card message. by Charlie

Charlie

5/18 1:03 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

📝 RECOMMENDED FORMS

1 - Report an Issue

I found Wi-Fi here.

Complete a form

📖 RELEVANT ANSWERS

2 - Troubleshooting Steps for Connectivity Issues:

3 - My computer internet keep disconnecting.

4 - Internet not working after connecting to VPN:

... and other related answers

View answers

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

5/18 1:03 PM

Showing a form related to your request. Submit it to kick off the process!

Report an Issue

💡 I found Wi-Fi on this form.

Simple form with Subject and Description

Complete this form?

Yes

Get help

Cancel

This is a card message. by Charlie

Charlie

5/18 1:04 PM

Showing a form related to your request. Submit it to kick off the process!

Report an Issue

💡 I found Wi-Fi on this form.

Simple form with Subject and Description

Complete this form?

Yes

Get help

Cancel

This is a card message. by Charlie

Charlie

5/18 1:05 PM

I may not have the exact answer, but I've found the following results which may be helpful.

Here are some other relevant results

📄 Troubleshooting Steps for Connectivity Issues:

Troubleshooting Steps for Connectivity Issues Follow these steps to correct poor connectivity issues with your computer. 1. Close open applications...

📄 My computer internet keep disconnecting.

Try to reboot your router and restarting your PC. If this does not help, please call ITHelp at 800-637-3545 for assistance.

📄 Internet not working after connecting to VPN:

1. Disconnect VPN client 2. Open command prompt and type ipconfig /release 3. From the same window type ipconfig /renew 4. Reconnect to VPN ...

Other results that may be helpful

📄 My connectivity is poor.

📄 Sudden loss of internet

Do any of these resolve your issue?

Yes

No

Get help

This is a card message. by Charlie

Charlie

5/18 1:07 PM

Ok, thanks for helping me learn.

Please click here to tell me why my answers didn’t resolve your issue. You can try rephrasing your question or click below to get help from an agent.

Get help

This is a card message. by Charlie

Charlie

5/18 1:07 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

5/18 1:07 PM

Ok, let me help you file a ticket.

Review your issue

internet down ice intermittent

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

Got it, working on it... by Charlie

Charlie

5/18 1:07 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

5/18 1:07 PM

Ticket submitted successfully to IT. I'll keep you updated.

INC10578758: internet down ice intermittent...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

not working again, need help by Coates, Thomas (CCI-Virginia)

5/18 1:58 PM

Coates, Thomas (CCI-Virginia)

not working again, need help

This is a card message. by Charlie

Charlie

5/18 1:58 PM

I found a related form. Complete it to provide important details for your agent.

Report an Issue

Simple form with Subject and Description

Complete this form?

Yes

Get help

Cancel

This is a card message. by Charlie

Charlie

5/18 1:58 PM

Ok, here are some options to get you some further help:

I can route you to...

IT - Get help for IT related issues like software & hardware requests, computer issues, etc

HR - E.g. PTO requests, benefits questions, tax payroll info, employee verification letters, etc.

Who do you want to contact?

IT

HR

Cancel

This is a card message. by Charlie

Charlie

5/18 1:59 PM

Ok, you selected IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

5/18 1:59 PM

Ok, let me help you file a ticket.

Review your issue

not working again, need help

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

Got it, working on it... by Charlie

Charlie

5/18 1:59 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

5/18 1:59 PM

Ticket submitted successfully to IT. I'll keep you updated.

RITM2067443: not working again, need help...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

internet down, vpn down, ice not loading by Coates, Thomas (CCI-Virginia)

5/18 2:00 PM

Coates, Thomas (CCI-Virginia)

internet down, vpn down, ice not loading

This is a card message. by Charlie

Charlie

5/18 2:00 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

📝 RECOMMENDED FORMS

1 - Report an Issue

I found Wi-Fi here.

Complete a form

📖 RELEVANT ANSWERS

2 - ICE is not loading on my computer, what do I do?

3 - Is ICE down?

4 - Internet not working after connecting to VPN:

... and another related answer

View answers

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

5/18 2:00 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

May 19

This is a card message. by Charlie

Charlie

5/19 1:33 PM

Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp.

Click here for instructions to update your password based on your device type

Once updated, your new password will take up to 30 minutes to sync across systems.

Already updated

Remind me later

Do not remind me again

Open a ticket

May 20

This is a card message. by Charlie

Charlie

5/20 3:33 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

RITM2067443: not working again, need help...

Status: In Progress

Assignee: Unassigned

Latest activity:

Chetan Dixit | May. 20, 2024 - 03:33 PM EDT

Comments updated from Catalog Task TASK1053920 Hi Thomas , I tried to contact you on Teams but you were not available. Please let me know your availability time so that we can work on your issue

1 comment · Updated May. 20, 2024 - 03:33 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

5/20 3:37 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

RITM2067443: not working again, need help...

Status: In Progress

Assignee: Unassigned

Latest activity:

Chetan Dixit | May. 20, 2024 - 03:36 PM EDT

Comments updated from Catalog Task TASK1053920 reply from: [email-masked] Hello Thomas Coates , I am contacting you regarding the following ticket number RITM2067443 I have tried reaching over teams Your ticket is currently in Pending status. In order for us to work on your issue, we need you to take the following action(s): Please let me know your availability via Teams/E-mail and we will work together to resolve in a timely manner. As per the process, if a response is not received within 3 business days, we will assume you no longer need assistance and will consider your issue resolved. If you still need assistance, please respond within 3 business days so we can address your issue. Kindly reply all to this email so that the ticket notes will be attached to the ticket. Thanks & Regards, Chetan Dixit | Technician ITHelp - Service Desk For all IT requests, please visit End user support site at http://ithelp https://urldefense.com/v3/__http:/ithelp/__;!!Hit2Ag!kwLNdfSPxx4RDBfZrcOYIIvFwV8yf480cni-GybvCt_7B08LcaHlmSXz2Klftxnj91NJW30$. You can reach IT-Help Desk by dialing 1-800-637-3545 or Click here https://teams.microsoft.com/l/chat/0/0?users=28:0692a80d-1728-4124-b3cd-c40b076798d3 and type "Help" to initiate live chat Read all comments...

2 comments · Updated May. 20, 2024 - 03:36 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

May 21

This is a card message. by Charlie

Charlie

5/21 11:17 AM

Hi Thomas,

Charlie here with a quick update: Starting tomorrow, May 22, the Report Phish button in the Outlook Toolbar will have a new look and label “Report Phishing.” Its function won’t change.

• Use the Report Phishing button to report suspicious emails.

• Clicking the Report Phishing button sends the message for review right away.

Need Help?

Just type “I need help with the Report Phishing button,” click Get Help, and I’ll submit a ticket for you.

Good to know!

I already know!

Not helpful

This is a card message. by Charlie

Charlie

5/21 4:19 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

RITM2067443: not working again, need help...

Status: In Progress

Assignee: Unassigned

Latest activity:

Chetan Dixit | May. 21, 2024 - 04:18 PM EDT

Comments updated from Catalog Task TASK1053920 Hi Thomas , I tried to contact you on Teams but you were not available. Please let me know your availability time so that we can work on your issue Read all comments...

4 comments · Updated May. 21, 2024 - 04:18 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

May 22

This is a card message. by Charlie

Charlie

5/22 3:17 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

RITM2067443: not working again, need help...

Status: In Progress

Assignee: Unassigned

Latest activity:

Chetan Dixit | May. 22, 2024 - 03:17 PM EDT

Comments updated from Catalog Task TASK1053920 reply from: [email-masked] Hello Thomas Coates , I am contacting you regarding the following ticket number RITM2067443 I have tried reaching over teams Your ticket is currently in Pending status. In order for us to work on your issue, we need you to take the following action(s): Please let me know your availability via Teams/E-mail and we will work together to resolve in a timely manner. As per the process, if a response is not received within 1 business days, we will assume you no longer need assistance and will consider your issue resolved. If you still need assistance, please respond within 1 business days so we can address your issue. Kindly reply all to this email so that the ticket notes will be attached to the ticket. Thanks & Regards, Chetan Dixit | Technician ITHelp - Service Desk For all IT requests, please visit End user support site at http://ithelp https://urldefense.com/v3/__http:/ithelp/__;!!Hit2Ag!kwLNdfSPxx4RDBfZrcOYIIvFwV8yf480cni-GybvCt_7B08LcaHlmSXz2Klftxnj91NJW30$. You can reach IT-Help Desk by dialing 1-800-637-3545 or Click here https://teams.microsoft.com/l/chat/0/0?users=28:0692a80d-1728-4124-b3cd-c40b076798d3 and type "Help" to initiate live chat Read all comments...

6 comments · Updated May. 22, 2024 - 03:17 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

May 26

This is a card message. by Charlie

Charlie

5/26 1:18 PM

Hi Thomas, I noticed that your computer password is expiring on Sunday, June 2, 2024 - 01:15 PM EDT. I can help! If you don’t change your password before the above date, you will be locked out of VPN, Email, and other applications, requiring a call to ITHelp.

Click here for instructions to update your password based on your device type

Once updated, your new password will take up to 30 minutes to sync across systems.

Already updated

Remind me later

Do not remind me again

Open a ticket

May 28

This is a card message. by Charlie

Charlie

5/28 11:00 AM

Hi Thomas,

It’s me, Charlie! In today’s digital age, passwords are the first line of defense in protecting sensitive information from cyber threats, and I want to ensure you know all the rules for resetting your Cox password.

Your network password expires every 90 days, but don’t worry—you’ll receive an email reminder 14 days before it expires. Click here for the network password guide.

• Use the CoxPass Self-Service reset tool. - ICOMS users - NEVER CHANGE YOUR PASSWORD IF PROMPTED BY ANOTHER METHOD.

• Mac users, click here for instructions.

Below are the password complexity requirements to help you successfully choose a new password:

Good to know!

I already know!

Not helpful

June 3

Charlie - ICE is freezing and getting a GW-... by Coates, Thomas (CCI-Virginia)

6/3 1:20 PM

Coates, Thomas (CCI-Virginia)

Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line

This is a card message. by Charlie

Charlie

6/3 1:20 PM

I found a related form. Complete it to provide important details for your agent.

Report an Issue

Simple form with Subject and Description

Complete this form?

Yes

Get help

Cancel

This is a card message. by Charlie

Charlie

6/3 1:20 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

6/3 1:20 PM

Ok, let me help you file a ticket.

Review your issue

Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

Got it, working on it... by Charlie

Charlie

6/3 1:21 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

6/3 1:21 PM

Ticket submitted successfully to IT. I'll keep you updated.

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

This is a card message. by Charlie

Charlie

6/3 1:31 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...

Status: In Progress

Assignee: Anjali Singh

Latest activity:

Arpita sahay | Jun. 03, 2024 - 01:31 PM EDT

Hi, We have assigned your ticket to ""ITHelp - Service Desk"" support group for further assistance and the team will connect with you or update you as soon as possible with the latest progress on the ticket. Regards IT-Help Team

1 comment · Updated Jun. 03, 2024 - 01:31 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/3 1:35 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...

Status: In Progress

Assignee: Anjali Singh

Latest activity:

Anjali Singh | Jun. 03, 2024 - 01:35 PM EDT

Hello! Please go through the below link and try to change password https://coxpass.corp.cox.com/PMuser Please try to create password like Venice1234, Classic1234 Thank you! Read all comments...

2 comments · Updated Jun. 03, 2024 - 01:35 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

Ok, I will do Anjali by Coates, Thomas (CCI-Virginia)

6/3 1:36 PM

Coates, Thomas (CCI-Virginia)

Ok, I will do Anjali

👍 Thanks for letting me know. Type check ... by Charlie

Charlie

6/3 1:36 PM

👍 Thanks for letting me know. Type check status or the ticket id anytime for an update.

This is a card message. by Charlie

Charlie

6/3 3:24 PM

✍ Hello Thomas, your ticket has been resolved. See below for updates:

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...

Status: Resolved

Assignee: Anjali Singh

Resolution notes:

Resolved Read all comments...

2 comments · Resolved Jun. 03, 2024 - 03:23 PM EDT

Re-open issue

Got it, thanks

Notification settings

Issues have recurred, I am down  on interne... by Coates, Thomas (CCI-Virginia)

6/3 5:58 PM

Coates, Thomas (CCI-Virginia)

Issues have recurred, I am down  on internet and ICE - desktop not restarting has GSV error when shutting down

This is a card message. by Charlie

Charlie

6/3 5:58 PM

Ok, I've drafted your comment for ticket

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...

Review your comment

Issues have recurred, I am down on internet and ICE - desktop not restarting has GSV error when shutting down

Send your comment and re-open the ticket?

Yes

No, modify

Cancel

This is a card message. by Charlie

Charlie

6/3 5:58 PM

Alternatively, click below if this is about a new request

📝 Report an Issue

Complete a form

Link INC10649101 : Charlie - ICE is freezin... by Coates, Thomas (CCI-Virginia)

6/3 5:58 PM

Coates, Thomas (CCI-Virginia)

INC10649101: Charlie - ICE is freezing and getting a GW-LOGON error, I have gone into LAN aux and I am going to do a shut down and restart, if it does not work, I will open a ticket and call Attendance Line...Status: ResolvedAssignee: Anjali SinghResolution notes:Resolved Read all comments...2 comments · Resolved Jun. 03, 2024 - 03:23 PM EDT

This is a card message. by Charlie

Charlie

6/3 5:58 PM

Ok, here are the most relevant solutions:

RELEVANT ANSWERS

📖 I am experiencing an issue with ICE.

View answer

RECOMMENDED FORMS

📝 Report an Issue

Simple form with Subject and Description

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

image   by Coates, Thomas (CCI-Virginia)

6/3 6:00 PM

Coates, Thomas (CCI-Virginia)

I understand you are trying to upload an at... by Charlie

Charlie

6/3 6:00 PM

I understand you are trying to upload an attachment, but I don't support them in this way. Type File ticket and I can help you add an attachment after you describe your issue.

June 4

This is a card message. by Charlie

Charlie

6/4 11:01 AM

Hi Thomas,

Woo hoo, it’s me, Charlie – are you ready to grow and win? Strap in for a heart-pounding journey through an electrifying array of challenges designed to test your skills to the max. Dominate the competition, rise through the ranks, and claim your place at the top of the leaderboard with the In It to Win It: Skills Showdown game on the Grow With Us website. Best of all, the winner will be awarded 75 Amplifi points.

Prepare yourself by asking me:

• How do I prepare for the Skills Showdown game?

• What is SkillsHub?

• What is Career Accelerator?

Good to know!

I already know!

Not helpful

Thank you for the tech support yesterday! by Coates, Thomas (CCI-Virginia)

6/4 2:15 PM

Coates, Thomas (CCI-Virginia)

Thank you for the tech support yesterday!

My pleasure. by Charlie

Charlie

6/4 2:15 PM

My pleasure.

June 7

need IT help, my internet is down by Coates, Thomas (CCI-Virginia)

6/7 6:00 PM

Coates, Thomas (CCI-Virginia)

need IT help, my internet is down

This is a card message. by Charlie

Charlie

6/7 6:00 PM

Ok, here are the most relevant solutions:

RELEVANT ANSWERS

📖 My connectivity is poor.

... and other related answers

View answers

RECOMMENDED FORMS

📝 Report an Issue

I found Wi-Fi here.

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

6/7 6:01 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

6/7 6:01 PM

Ok, let me help you file a ticket.

Review your issue

need IT help, my internet is down

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

👀 Hi there, looks like you may have not s... by Charlie

Charlie

6/7 6:02 PM

👀 Hi there, looks like you may have not submitted your last request.

Please click a button above to complete it or let me know how I can help you today.

Got it, working on it... by Charlie

Charlie

6/7 6:05 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

6/7 6:05 PM

Ticket submitted successfully to IT. I'll keep you updated.

INC10675159: need IT help, my internet is down...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

Internet down, ICE, AVAYA not launching  by Coates, Thomas (CCI-Virginia)

6/7 6:13 PM

Coates, Thomas (CCI-Virginia)

Internet down, ICE, AVAYA not launching

This is a card message. by Charlie

Charlie

6/7 6:13 PM

Ok, here are the most relevant solutions:

RELEVANT ANSWERS

📖 Avaya is not loading.

... and other related answers

View answers

RECOMMENDED FORMS

📝 Report an Issue

I found Wi-Fi here.

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

June 8

I am currently in the office briefly, with ... by Coates, Thomas (CCI-Virginia)

6/8 11:31 AM

Coates, Thomas (CCI-Virginia)

I am currently in the office briefly, with the urgent need to address a family emergency. In order to fulfill my responsibility of reporting and updating the WTO or Workday System regarding this matter, I require internet access.

Given my inability to remain in the office for an extended period, I kindly request assistance in getting the internet connection established promptly. Alternatively, if there's a remote access solution available for updating the system, I would greatly appreciate guidance on how to utilize it effectively.

Your support in this matter is immensely appreciated. Thank you in advance for your swift assistance.

Best regards, Thomas Coates 06082024 11:29AM

This is a card message. by Charlie

Charlie

6/8 11:31 AM

I may not have the exact answer, but I've found one which may be helpful.

Relevant answer

📄 Azure AVD - What is Azure AVD:

What is Cox Connect Azure AVD? Cox Connect Azure AVD is a Remote Connectivity service that will allow users to make a secure connection into...

Does this resolve your issue?

Yes

No

Get help

This is a card message. by Charlie

Charlie

6/8 11:31 AM

Ok, thanks for helping me learn.

Please click here to tell me why my answers didn’t resolve your issue. You can try rephrasing your question or click below to get help from an agent.

Get help

This is a card message. by Charlie

Charlie

6/8 11:41 AM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

image   by Coates, Thomas (CCI-Virginia)

6/8 11:44 AM

Coates, Thomas (CCI-Virginia)

I understand you are trying to upload an at... by Charlie

Charlie

6/8 11:44 AM

I understand you are trying to upload an attachment, but I don't support them in this way. Type File ticket and I can help you add an attachment after you describe your issue.

June 10

This is a card message. by Charlie

Charlie

6/10 8:56 AM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10675159: need IT help, my internet is down...

Status: In Progress

Assignee: Paul Rohrbaugh

Latest activity:

Paul Rohrbaugh | Jun. 10, 2024 - 07:44 AM EDT

Contacted back on teams, will call phone soon. Read all comments...

6 comments · Updated Jun. 10, 2024 - 07:53 AM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/10 2:10 PM

✍ Hello Thomas, your ticket has been resolved. See below for updates:

INC10675159: need IT help, my internet is down...

Status: Resolved

Assignee: Paul Rohrbaugh

Resolution notes:

Internet connection and VPN is working as designed today. Read all comments...

7 comments · Resolved Jun. 10, 2024 - 02:08 PM EDT

Re-open issue

Got it, thanks

Notification settings

June 11

This is a card message. by Charlie

Charlie

6/11 11:07 AM

Hi Thomas,

Charlie here. I want to introduce you to Microsoft Meet, your trusty sidekick for meetings in Microsoft Teams. 👀 Click here to review a two-minute video.

Here’s the scoop:

• View upcoming meetings - Stay organized and up to date with Up Next, a section in Meet where you can view upcoming meetings and their latest details.

• Prepare for meetings - Review shared materials beforehand to get the most out of your meetings.

• Review past meetings—In the Recent section of Meet, you can Catch up on meetings you missed or reference details from past meetings.

Add Meet in Teams

1. In the Microsoft Teams app bar, select View More Apps (three dots)

2. Search Meet.

3. Right-click and Pin.

Good to know!

I already know!

Not helpful

WORKDAY not loading, ICE not loading AVAYA,... by Coates, Thomas (CCI-Virginia)

6/11 12:06 PM

Coates, Thomas (CCI-Virginia)

WORKDAY not loading, ICE not loading AVAYA, not loading need help

This is a card message. by Charlie

Charlie

6/11 12:06 PM

Ok, here are the most relevant solutions. Type the number (e.g. 1) to select or click a button:

📖 RELEVANT ANSWERS

1 - Workday Mobile Application Issue:

2 - Workday FAQs (CCI): Q: I can't access Workday. What do I do if I get an error for Workday?

View answers

📝 RECOMMENDED FORMS

3 - Report an Issue

Simple form with Subject and Description

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

6/11 12:13 PM

Ok, I can get you help from IT.

Get help for IT related issues like software & hardware requests, computer issues, etc

Submit ticket

Start live chat

Not IT

Cancel

This is a card message. by Charlie

Charlie

6/11 12:13 PM

Ok, let me help you file a ticket.

Review your issue

WORKDAY not loading, ICE not loading AVAYA, not loading need help

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

WORKDAY not loading, ICE not loading AVAYA,... by Coates, Thomas (CCI-Virginia)

6/11 12:13 PM

Coates, Thomas (CCI-Virginia)

WORKDAY not loading, ICE not loading AVAYA, not loading need help, OPENING A TICKET

Got it, working on it... by Charlie

Charlie

6/11 12:13 PM

Got it, working on it...

This is a card message. by Charlie

Charlie

6/11 12:13 PM

Review your issue

WORKDAY not loading, ICE not loading AVAYA, not loading need help — WORKDAY not loading, ICE not loading AVAYA, not loading need help, OPENING A TICKET

Edit / Add attachments

Submit IT ticket?

Disclaimer: This data will enter the IT service desk records. Please do not provide sensitive personal info such as passwords, SSN, etc.

Yes, submit now

Cancel

This is a card message. by Charlie

Charlie

6/11 12:13 PM

Ticket submitted successfully to IT. I'll keep you updated.

INC10689323: WORKDAY not loading, ICE not loading AVAYA, not loading need help...

New ticket: Will be addressed shortly

Type 'check status' anytime to get an update on your tickets

This is a card message. by Charlie

Charlie

6/11 12:16 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689323: WORKDAY not loading, ICE not loading AVAYA, not loading need help...

Status: In Progress

Assignee: Rashmi Dass

Latest activity:

Gajji Pooja | Jun. 11, 2024 - 12:16 PM EDT

Hi, This is to inform you that ITHelp Service Desk has received your ticket, and it is now assigned to the IT-Help SD Agent for assistance. Regarding any information we will reach out to you." Regards IT-Help SD Team

1 comment · Updated Jun. 11, 2024 - 12:16 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

Thank you, Some windows are coming up but s... by Coates, Thomas (CCI-Virginia)

6/11 12:21 PM

Coates, Thomas (CCI-Virginia)

Thank you, Some windows are coming up but some are...still loading

This is a card message. by Charlie

Charlie

6/11 12:21 PM

Ok, I've drafted your comment for ticket

INC10689323: WORKDAY not loading, ICE not loading AVAYA, not loading need help...

Review your comment

Thank you, Some windows are coming up but some are...still loading

Send your comment?

Yes

No, modify

Cancel

This is a card message. by Charlie

Charlie

6/11 12:21 PM

Alternatively, click below if this is about a new request

📝 Report an Issue

Complete a form

👀 Hi there, looks like you may have not s... by Charlie

Charlie

6/11 12:23 PM

👀 Hi there, looks like you may have not submitted your last request.

Please click a button above to complete it or let me know how I can help you today.

👀 Hi there, looks like you may have not s... by Charlie

Charlie

6/11 12:23 PM

👀 Hi there, looks like you may have not submitted your last request.

Please click a button above to complete it or let me know how I can help you today.

This is a card message. by Charlie

Charlie

6/11 12:32 PM

Showing a form related to your request. Submit it to kick off the process!

Report an Issue

Simple form with Subject and Description

Complete this form?

Yes

Get help

Cancel

UPDATE: internet access is intermittent, so... by Coates, Thomas (CCI-Virginia)

6/11 12:38 PM

Coates, Thomas (CCI-Virginia)

UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign.  Tried to launch VPN  will not connect.  Now connect:  VPN update.  12:35   Finally  starting to launch apps  trying to sign in again.

This is a card message. by Charlie

Charlie

6/11 12:38 PM

Ok, here are the most relevant solutions:

RELEVANT ANSWERS

📖 Avaya is not connecting.

... and other related answers

View answers

RECOMMENDED FORMS

📝 Report an Issue

I found Wi-Fi here.

Complete a form

If you have tried the above suggestions but still need help, select below:

Get help

Cancel

This is a card message. by Charlie

Charlie

6/11 12:40 PM

✅ Great! Request successfully submitted! Someone from Cox's IT department will reach out to you soon.

If you want to add more details, type add comment INC10689569.

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

New ticket: Will be addressed shortly

This is a card message. by Charlie

Charlie

6/11 12:40 PM

Regarding your recently submitted ticket, INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

I found a few answers that might help:

📄 My Avaya will not load.

1.Check your CCI-VPN connectivity and re-establish connection if disconnected

2. Make sure the Headset light on the physical Avaya phone is illuminated

3. Verify that you are entering the correct login information in the Agent ID and Extension fields

If this is not helpful, please call ITHelp at 800-637-3545 or click Get help and I'll log a ticket for you.

📄 Avaya is not loading.

1.Check your CCI-VPN connectivity and re-establish connection if disconnected.

2. Make sure the Headset light on the physical Avaya phone is illuminated.

3. Verify that you are entering the correct login information in the Agent ID and Extension fields.

If this is not helpful, please call ITHelp at 800-637-3545 or click Get help and I'll log a ticket for you.

📖 Avaya - Connection issues experienced by COE users @ WFH:

Avaya Connection Issues

(Audience: Public)

Dear User,

Welcome to Avaya Connection issues and its solution repository.

This article contains 8 different topics related to Avaya connection issues. Kindly search for the topic related to your issue to identify... Click here to read the full article

If helpful, may I close this issue?

Yes, close issue

No, still need help

Get more answers

Ok thanks for letting me know. I've notifi... by Charlie

Charlie

6/11 12:45 PM

Ok thanks for letting me know. I've notified your IT agent who will be able to assist you shortly.

You can also open the ticket to add comment, or press the Get more answers button to search for additional answers.

This is a card message. by Charlie

Charlie

6/11 12:46 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: In Progress

Assignee: Jyoti Sharma

Latest activity:

Ayushi Singh | Jun. 11, 2024 - 12:45 PM EDT

Hi, We have assigned your ticket to ITHelp - Service Desk support group for further assistance and the team will connect with you or update you as soon as possible with the latest progress on the ticket. Regards IT-Help Team Read all comments...

2 comments · Updated Jun. 11, 2024 - 12:45 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

👍 Thanks for letting me know. Type check ... by Charlie

Charlie

6/11 1:01 PM

👍 Thanks for letting me know. Type check status or the ticket id anytime for an update.

This is a card message. by Charlie

Charlie

6/11 1:04 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: In Progress

Assignee: Jyoti Sharma

Latest activity:

Jyoti Sharma | Jun. 11, 2024 - 01:03 PM EDT

Reached out to user on teams Waiting for user response Read all comments...

3 comments · Updated Jun. 11, 2024 - 01:03 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/11 1:04 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689323: WORKDAY not loading, ICE not loading AVAYA, not loading need help...

Status: In Progress

Assignee: Rashmi Dass

Latest activity:

Rashmi Dass | Jun. 11, 2024 - 01:03 PM EDT

Hi Thomas, Thank you for contacting ITHelp Service Desk. My name is Rashmi. I see you opened a ticketINC10689323 Read all comments...

2 comments · Updated Jun. 11, 2024 - 01:03 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/11 1:05 PM

✍ Hello Thomas, your ticket is now in progress. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: In Progress

Assignee: Jyoti Sharma

Latest activity:

Jyoti Sharma | Jun. 11, 2024 - 01:04 PM EDT

Please let me know when you will be available for me to help with your issue. Read all comments...

4 comments · Updated Jun. 11, 2024 - 01:05 PM EDT

Add comment

Close issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/11 1:13 PM

✍ Hello Thomas, your ticket has been cancelled. See below for updates:

INC10689323: WORKDAY not loading, ICE not loading AVAYA, not loading need help...

Status: Closed

Assignee: Rashmi Dass

Latest activity:

Rashmi Dass | Jun. 11, 2024 - 01:13 PM EDT

Connected with user on Teams regarding issue User stated "Hi, just got a message from Sharma also" User open another ticket INC10689569 regarding same issue Hence closing this ticket Read all comments...

3 comments · Resolved Jun. 11, 2024 - 01:13 PM EDT

Re-open issue

Got it, thanks

Notification settings

This is a card message. by Charlie

Charlie

6/11 3:50 PM

✍ Hello Thomas, your ticket has been resolved. See below for updates:

INC10689569: WORKDAY not loading, ICE not loading AVAYA, not loading need help , OPENING A TICKET: UPDATE: UPDATE: internet access is intermittent, some apps loading ICE, other apps mode occasionally Avaya is issuing a stop sign. Tried to launch VPN will not connect. Now connect: VPN update. 12:35 Finall

Status: Resolved

Assignee: Jyoti Sharma

Resolution notes:

User had multiple issues, restarted the machine, took remote in, checked VPN issue is fixed. Read all comments...

4 comments · Resolved Jun. 11, 2024 - 03:50 PM EDT

Re-open issue

Got it, thanks

Notification settings

No problem, working on it... by Charlie

Charlie

6/11 4:28 PM

No problem, working on it...

This is a card message. by Charlie

Charlie

6/11 4:28 PM

Ok, I've re-opened ticket INC10689569. A member of the team will be back to assist you.

Why do you want to re-open?

Add Reason

Close Ticket

VPN IS STILL GOING DOWN by Coates, Thomas (CCI-Virginia)

6/11 4:28 PM

Coates, Thomas (CCI-Virginia)

VPN IS STILL GOING DOWN

has context menu

has context menu

Oops

Oops, unknown error!

Retry